What is CRM?

CRM products help companies track and manage sales interactions in a single system. Organizations rely on CRM to record customer information to ensure team members share the same data when they interact with their customers. This type of software is used primarily by salespeople, but also for upper management and support teams.

The McGrail Group has served customers beginning in 1993 as a GoldMine Partner then becoming a SalesLogix partner (now INFOR) and an MS-CRM partner. As a management consulting company, we now have partnerships serving our customers with Goldmine, Nimble, MS-CRM, Salesforce.com and Zoho. Contact us for demo or details.

Nimble Named #1 in CRM Satisfaction by G2 Crowd in Winter 2017 CRM Rankings

Our current featured product for small/midsize organizations is

The McGrail Group, Inc.

Prospect Smarter With Nimble To Nurture Relationships it was also Named Best in CRM Value, Ease of Setup and Use

Nimble was named a High Performer based on receiving a high Customer Satisfaction score and having a large Market Presence. Nimble earned #1 in overall Customer Satisfaction because it was rated well above the competition for Quality of Support, Ease of Use, Meeting Company Requirements, Ease of Administration, Ease of Doing Business With Nimble, and Ease of Setup.

Overall, users were least-satisfied with the Social Collaboration features and Social Network Integration capabilities of CRM products. Nimble has prided itself on being a market pioneer of Social Sales with its numerous social network and data integrations, resulting in Nimble achieving top ranking for Social Collaboration Features and Social Network Integrations. Nimble’s integrations with public social networks allows users to obtain critical contact details to inform their sales outreach and customer follow-ups.

G2 Crowd is the world’s leading business software review platform,

 leverages more than 80,000 user reviews to drive better purchasing decisions.